Got a Koombiyo parcel on the way? Koombiyo works slightly differently from other Sri Lankan couriers — you need two details, not one.
Have your waybill number and the phone number used on the order ready, then enter both on Trackmate and pick Koombiyo from the courier list.
Koombiyo needs your phone number too
This is the single most common reason a Koombiyo search returns nothing. The waybill number on its own is not enough — you also need the phone number the seller used on the order.
About Koombiyo Delivery
Koombiyo Delivery has operated in Sri Lanka since 2018, and its origin story is unusual — the early model was built around the sharing economy before the company specialised in e-commerce delivery.
E-commerce delivery
Built specifically for online sellers.
Fast delivery solutions
Speed-focused service model.
Islandwide coverage
Delivery across Sri Lanka.
Koombiyo is also online-business friendly, which is why so many Facebook, Instagram and TikTok sellers use it.
That e-commerce-first background matters for tracking. If you are searching for Koombiyo tracking, you are almost certainly following an online order — a social media purchase, or a delivery from a small online business.
How to Track a Koombiyo Parcel
The whole process takes under a minute once you have both details. Here is each step.
Step 1 of 5
Find your tracking number
Check the SMS, WhatsApp message, invoice or order confirmation the seller sent you. Sellers label it differently, so look for any of these:
- Waybill number — what Koombiyo itself uses
- Tracking number — the most common label
- Tracking ID or AWB number — same thing, different wording
While you are there, note the phone number on the order — you will need it in step 4.
Step 2 of 5
Open Trackmate
Go to Trackmate.lk. The tracking box is right on the homepage.
Step 3 of 5
Select Koombiyo
Pick Koombiyo from the list of supported couriers.
Step 4 of 5
Enter both details
Type or paste your waybill number, then add the phone number used on the order.
Koombiyo requires both. If the search returns nothing, this is almost always why — check that the phone number matches the one the seller has on file, not necessarily your own.
Step 5 of 5
Review the delivery information
Hit search and review the results — where your parcel is now, and where it has been.
You will see the current status, a tracking history timeline, and delivery details such as the estimated delivery date and destination.
Whose phone number?
It is the number on the order, which may not be yours. If someone ordered on your behalf, or you gave the seller a different contact number, use that one instead.
Frequently Asked Questions
Why does my Koombiyo tracking number show no results?
The most common cause is a missing or mismatched phone number. Koombiyo requires both the waybill number and the phone number used on the order. Check that the phone number matches the one the seller has on file — it may not be your own. A new waybill can also take time to appear in the system after the seller creates the order.
Do I need a phone number to track a Koombiyo parcel?
Yes. Koombiyo is the one major Sri Lankan courier that requires a phone number alongside the waybill number. Other couriers such as Domex and FDE treat the phone number as optional.
Which phone number should I use?
Use the phone number that was given to the seller when the order was placed. If someone ordered on your behalf, or you supplied a different contact number, use that number rather than your own.
Where do I find my Koombiyo waybill number?
Check the SMS, WhatsApp message, invoice or order confirmation sent by the seller. Koombiyo usually calls it a waybill number, but it may also appear as a tracking number, tracking ID or AWB number.
Does Koombiyo deliver across Sri Lanka?
Koombiyo promotes islandwide coverage and specialises in delivery solutions for e-commerce, which is why many online sellers on Facebook, Instagram and TikTok use it.
Is Trackmate free to use for Koombiyo tracking?
Yes. You can search for your Koombiyo parcel on Trackmate.lk without creating an account or paying a fee.
Tracking parcels from more than one courier? See the full guide: Courier Tracking Sri Lanka