Buy through Facebook, Instagram, TikTok, WhatsApp or an online store, and the courier is the seller's choice — not yours.
They pick based on the order size, your district, or simply whichever courier they hold an account with. You do not get a say, and you usually do not find out until the tracking message arrives.
The practical result: your next three purchases could arrive through three different companies.
One Bookmark Instead of Five
The usual approach is to search for the courier's website each time a parcel is due — "Koombiyo tracking", "Domex tracking", and so on. It works, but you repeat it for every order, and the search results are not always the official site.
Keep one starting point instead. Bookmark Trackmate, open it whenever a parcel is on the way, pick the courier from the list and search.
That is the whole change: you still need to know your courier, but you stop hunting for a different website every time.
Where to put the bookmark
On a phone, add Trackmate to your home screen rather than the browser's bookmark list — most parcel-checking happens on a phone, usually right after a delivery SMS arrives.
Bookmark one page instead of five
Your next order could arrive through any courier. One bookmark covers them all.
Frequently Asked Questions
Why does every online order seem to come through a different courier?
Because the seller chooses the courier, not the buyer. Sellers pick based on your district, the size or value of the order, which couriers they hold accounts with, and the rates available on the day. The same seller may use different couriers for different orders.
Which couriers can I track on Trackmate?
Koombiyo, Domex, TransExpress, Royal Express and FDE / Fardar Express, with more courier partners added as Trackmate expands.
Do I still need to know which courier has my parcel?
Yes. Trackmate saves you from hunting for each courier's website, but you still select the courier from the list before searching. The courier name is usually in the message the seller sent with your tracking number.
Do I need an account to track a parcel?
No. You can search on Trackmate.lk without creating an account, logging in or paying a fee.
Can I track a parcel from my phone?
Yes. Trackmate works in a phone browser, and you can add it to your home screen so it is one tap away when a delivery SMS arrives.
What should I do if my tracking number shows nothing?
A waybill can take time to appear after the seller books the parcel, so wait a little and try again. If it still shows nothing after a day, confirm both the tracking number and the courier name with your seller.
Tracking parcels from more than one courier? See the full guide: Courier Tracking Sri Lanka